COLUMBUS, Ohio - There are six components to an apology - and the more of them you include when you say you're sorry, the more effective your apology will be, according to new research.
But if you're pressed for time or space, there are two elements that are the most critical to having your apology accepted.
"Apologies really do work, but you should make sure you hit as many of the six key components as possible," said Roy Lewicki, lead author of the study and professor emeritus of management and human resources at The Ohio State University's Fisher College of Business.