Some NHS trusts consistently outperform others on a range of measures of patient experience, finds research published online in BMJ Quality & Safety.
Furthermore, the top performers tend to be Foundation Trusts and teaching hospitals, the study shows.
Patient experience is one of the five domains for assessing NHS performance (NHS Outcomes Framework) and is recognised internationally as a key dimension of healthcare quality.
But it is one of the more difficult areas to measure because of the many contributory factors involved, say the authors.